This Refund Policy outlines the terms under which ZENORVAIL ("Company", "we", "our", "us") processes refund requests for services purchased through zenorvail.live. We are committed to fairness, transparency, and customer satisfaction.
Refunds may be granted for services that have not been fully delivered or where performance does not align with the agreed scope. Customers must provide proof of purchase and a detailed explanation of the issue to qualify.
Refund requests must be submitted within 14 calendar days from the date of purchase. Requests received after this period may not be eligible unless required by applicable consumer protection laws.
To request a refund, contact our support team with your order number and supporting documentation. Once reviewed, we will notify you of approval or denial within 5 business days. Approved refunds are processed using the original payment method.
Refunds are subject to verification and may be prorated if partial services have been delivered. Administrative or transaction fees may be deducted where permitted by law. All decisions are made in good faith and documented for transparency.
Refunds are not available for completed services, customized deliverables approved by the client, or services explicitly marked as non-refundable at the time of purchase. Promotional or discounted services may have separate terms.
For all refund inquiries, please contact:
ZENORVAIL
Email: [email protected]
Address: 1458 Crimson Ridge Avenue, Suite 400, Austin, TX 78701, USA
Phone: +1 (512) 555-7842
ZENORVAIL values long-term relationships built on trust. If you have any concerns regarding your purchase, we encourage you to contact us promptly so we can resolve the matter efficiently.